Our official speed, uptime, and maintenance guarantees to ensure your business website stays up and running.
Effective Date: July 2026
We do not bury our clients under confusing IT ticket queues. ApkiWeb provides dedicated, human support directly via WhatsApp.
Our Guarantee: For all active subscriptions, our team guarantees an initial human response time of under 2 hours for messages sent between 9:00 AM and 9:00 PM PKT. Clients are highly encouraged to send quick voice audio notes for rapid, clear diagnostic support.
Keeping your digital store updated shouldn't feel like a chore. When you utilize your monthly plan's allotted weekly updates (2 to 4 updates depending on your tier), our engineering team moves swiftly.
Our Guarantee: Standard content adjustments—such as uploading new menu items, updating pricing sheets, editing phone numbers, or swapping banner graphics—are fully completed and pushed live within 24 to 48 hours from the moment you submit the details via WhatsApp.
Your website operates on our premium, enterprise-grade Singapore server network, specifically optimized for lightning-fast loading speeds on local Zong, Jazz, and fiber-broadband connections across Pakistan.
Our Guarantee: We commit to a 99.9% network uptime availability target on an annual basis. In the rare event of emergency server optimizations or external backbone infrastructure drops, our engineers work around the clock to restore access immediately.
To ensure your store experiences zero disrupted customer sales, routine server deep-cleans, security patches, and structural backups are performed exclusively between 2:00 AM and 5:00 AM PKT. Live site interruptions during these optimization cycles rarely exceed 5 consecutive minutes.
This agreement was last updated on July 2026. If you have questions, please reach out via our Contact page or WhatsApp support channel.
